For the longest time all we have had is Facebook! Throughout this past year we’ve started utilizing Google Reviews more, but have been unimpressed with the platform. (We have a false / spam review on there and Google won’t remove it – frustrating) We’ve been in business collectively four years and still have our five star rating in tact! 🤍
If we have serviced your home we would love if you would leave us a review!
Mom Maid’s primary office has moved to a downtown storefront in Ligonier! We’re now located at:
312 S Cavin St Ligonier, IN 46767
Updated on 08/20/2024
There is a no booking fee or deposit to schedule your appointment.
Dogs must attend daycare, be put away somewhere separate within the home, or be kenneled during service. We will not clean any pet kennels or cages. If we have to clean up a pet waste mess it will result in a Pet Waste Fee. Cats may stay out in the home if well behaved.
Please disclose any previous pest issues before booking. If there is any evidence of mice, rats, bugs, feral animals etc we will leave immediately and you will be charged a Pest Fee on top of your hourly rate. We will not return until the issue has been resolved for 30 business days.
You must book your initial deep clean service before you can schedule any recurring maintenance services. We do not intake new clients on maintenance cleans.
The interior of appliances do not come standard in our cleans, but you can purchase any interior as an add on cost. Example: If you would like the inside of your microwave cleaned each appointment we can make a note of that in your file, and you’ll have a $10 additional fee each appointment.
No trip charge within 25 miles
>25 miles = $10
>35 miles = $20
>45 miles = $30
During your appointment we will kindly remove and roll / fold your rugs up for you to lay back down after we’ve mopped ourselves out the exit. We will not lay the rugs back down over the wet floors nor wait for the floors to dry to lay them back down. If you would like to make picking your rugs up as part of your prep for your clean please do!
The exterior of patio doors is weather permitting. Meaning, when the weather permits we will clean the exterior glass for you, and when the weather is uncooperative we will not clean it that appointment.
It is the Client’s responsibility to ensure we have access to the home upon arrival, and know how we should lock up upon departure. Failure to provide us immediate access upon arrival will result in a lock out fee, and those are as follows:
Less than 15 minutes = $45 fee
More than 15 minutes = $90 fee
There is a $55 fee for bounced / returned checks.
Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours (2 days) it will result in a $50 cancellation fee.
There is a $35 late fee applied each week until your invoice is paid in full.
The Cleaner that serviced your home receives 100% of your tip and trip fee. Their tips and trips are added to their weekly paycheck every week!
What you should know before scheduling your appointment
Cleaning FAQ’s:
We are cleaning to make it better, not perfect. It’s important for you to know that hiring our services means we focus on overall betterment and improvement; not perfection. We will do the very best that we can with the time that we have scheduled. I would not consider us to be a white glove cleaning company. If you’re wanting to hire a OCD cleaning company, we have referrals for you!
Absolutely!
Please have a toilet bowl brush for each of your toilets. If you’d like us to use your personal cleaners or personal vacuum/mop due to allergies, sensitivities, or preference; please have those out for us.
We recommend picking up and taking out all trash before we arrive. Please put away all personal items, firearms, bills, etc. The more prep you do in your home the more we’re able to clean. If we have to pick up the home as well we lose cleaning time.
Please have all personal documents, finances, jewelry, keepsakes, important possessions, fragile trinkets, etc put away before your Cleaner arrives! If you’re planning to have anyone in your home we recommend locking away your most valuables, and thinking through your plan before scheduling. We are extremely cautious of who we have working for us, and care about your belongings too!
Yes, but we will not post them anywhere without your permission. We will always take photos for documentation purposes, but we respect and will protect your privacy.
No. In our consultation we will discuss all the areas of your home you’d like help with. Lists take away from our efficiency and are harder to work. We clean very organically and follow the natural path through your home. In rare cases do we work off of a list.
Please plan to have your dog in Doggy daycare, or have them put away while we are in your home.
You can ‘Request A Quote’ but if you do not hear back from us promptly it is because your email went to spam instead of our inbox. Please text (574) 612-7952 or message us on our FaceBook business page.
Absolutely. You can hire as many Cleaners for your service as you would like!
We will give you 8 hours from the time our Cleaners leave to contact us about your dissatisfaction. We will have 48 hours (excluding weekends) to send a Cleaner out to correct any isolated issues. We will not re-clean the entire house but we will correct any issues that you address within the 8 hour window. Your home is not eligible for a re-clean if you contact us outside the 8 hour window. Please plan accordingly if you are on vacation or out of state.
Financial FAQ’s:
There is a no booking fee or deposit to schedule your appointment.
You can pay with cash or check at the end of your appointment. If you are paying with card we will invoice you within the following few days following your appointment. There is a 3.5% processing fee added if you are paying with card so please plan accordingly. We do have a business CashApp and PayPal. Please feel free to include your tip in any of the above payment methods.
Absolutely, please do! We really appreciate tips. They make us feel appreciated and valued! Our Cleaners receive 100% of their tip money each week.
Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours (2 days) it will result in a $50 cancellation fee.
There is a $35 late fee applied each week until your invoice is paid in full.
Yes we have liability insurance up to $2M.
If you have any remaining questions or want us to elaborate on anything please feel free to email us at themommaid@outlook.com or connect with us on FaceBook! Mom Maid Cleaning & Organizing | Facebook
