Our FAQ’s:
What you should know before scheduling your appointment
Cleaning FAQ’s:
Is MM a white glove cleaning company?
We are cleaning to make it better, not perfect. It’s important for you to know that hiring our services means we focus on overall betterment and improvement; not perfection. We will do the very best that we can with the time that we have scheduled. I would not consider us to be a white glove cleaning company. If you’re wanting to hire a OCD cleaning company, we have referrals for you!
Can I be home while MM is cleaning?
Absolutely!
What do I need to have available for MM?
Please have a toilet bowl brush for each of your toilets. If you’d like us to use your personal cleaners or personal vacuum/mop due to allergies, sensitivities, or preference; please have those out for us.
What do I need to do before my appointment?
We recommend picking up and taking out all trash before we arrive. Please put away all personal items, firearms, bills, etc. The more prep you do in your home the more we’re able to clean. If we have to pick up the home as well we lose cleaning time.
What do I do about my personal items I don’t want a Cleaner to find or have access to?
Please have all personal documents, finances, jewelry, keepsakes, important possessions, fragile trinkets, etc put away before your Cleaner arrives! If you’re planning to have anyone in your home we recommend locking away your most valuables, and thinking through your plan before scheduling. We are extremely cautious of who we have working for us, and care about your belongings too!
Will MM take pictures of my home?
Yes, but we will not post them anywhere without your permission. We will always take photos for documentation purposes, but we respect and will protect your privacy.
Do I need to make a list?
No. In our consultation we will discuss all the areas of your home you’d like help with. Lists take away from our efficiency and are harder to work. We clean very organically and follow the natural path through your home. In rare cases do we work off of a list.
What about my dogs?
Please plan to have your dog in Doggy daycare, or have them put away while we are in your home.
How do I schedule?
You can ‘Request A Quote’ but if you do not hear back from us promptly it is because your email went to spam instead of our inbox. Please text (574) 612-7952 or message us on our FaceBook business page.
Can I request multiple Cleaners?
Absolutely. You can hire as many Cleaners for your service as you would like!
What if I’m not satisfied with parts of my clean?
We will give you 8 hours from the time our Cleaners leave to contact us about your dissatisfaction. We will have 48 hours (excluding weekends) to send a Cleaner out to correct any isolated issues. We will not re-clean the entire house but we will correct any issues that you address within the 8 hour window. Your home is not eligible for a re-clean if you contact us outside the 8 hour window. Please plan accordingly if you are on vacation or out of state.
Financial FAQ’s:
Is there a deposit or fee to schedule?
There is a no booking fee or deposit to schedule your appointment.
How do I pay for my appointment?
You can pay with cash or check at the end of your appointment. If you are paying with card we will invoice you within the following few days following your appointment. There is a 3.5% processing fee added if you are paying with card so please plan accordingly. We do have a business CashApp and PayPal. Please feel free to include your tip in any of the above payment methods.
Can I tip my Cleaners?
Absolutely, please do! We really appreciate tips. They make us feel appreciated and valued! Our Cleaners receive 100% of their tip money each week.
What is the cancellation policy?
Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 48 hours (2 days) it will result in a $50 cancellation fee.
What about late fees?
There is a $35 late fee applied each week until your invoice is paid in full.
Is MM insured?
Yes we have liability insurance up to $2M.
If you have any remaining questions or want us to elaborate on anything please feel free to email us at themommaid@outlook.com or connect with us on FaceBook! Mom Maid Cleaning & Organizing | Facebook
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