Frequently Asked Questions
Do you change the bed sheets?
If you would like your bed to be made with a fresh set of linens, place the new set on top of the bed, near the bed, or in the room to indicate you would like the bed to be made with a new set. If there is not a new set in the room, we will make the bed with the current linens on the bed.
Should I adjust the thermostat?
Although this is not a requirement, it is a thoughtful consideration that the Cleaner highly appreciates! Consider lowering the temperature in the home while the Cleaner is working. Not only does it keep them more comfortable, it will increase their productivity and efficiency as well!
What if I need to reschedule or cancel?
Appointments cancelled 2 days in advance or more do not receive a cancellation fee. Appointments cancelled with less than 48 hours of your appointment receive a $50 fee.
Should I pick up before the Cleaner arrives?
Yes, you should consider it. But no, you do not have to. It is your preference! Some reasons you may want to pick up clutter before the Cleaner arrives is that it allows for more efficient cleaning; it helps the Cleaner get more accomplished, the Cleaner may not have to ask you where things go and, overall, it helps the whole process with better results!
Do you use green/non-toxic cleaning products?
If you prefer “green”/environmentally-friendly or nontoxic products used in your home, please consider providing or allowing the Cleaner to use what you have available.
How do I let the cleaner know what needs to be done?
You can consider creating a written priority list to guide the Cleaner’s visit. This eliminates too much time spent clarifying or asking questions and helps keep the cleaner on track. Any visuals are helpful! Specifying clean laundry versus dirty laundry, or clean dishes vs. dirty dishes is extremely helpful and time-saving for the cleaner. The best time to establish this is during your consultation via text so that we can reference the directions given by you before we arrive.
What do I do with my dogs?
Please have your dogs kenneled, or kept away in a separate room during the time we are in your home. We do have Cleaners on staff with dog fears and traumas.
Do you clean the inside of my appliances?
We clean the inside of microwaves as part of our normal routine. You can schedule refrigerator and oven interiors in advance, and for an extra fee.
Will you wash my dishes?
Yes we will. Just keep in mind that us washing dishes is part of the hourly time you’re paying for overall.
What if I don't want something you offer done?
Everything at Mom Maid is customizable. If you don’t want something specific done please communicate that with your Cleaner and ask us to add it as a “note on your file”. All of us have the same scheduling software and can see “Client Notes”.
How can I pay?
You can pay with cash or check if you’re home. If you won’t be present at the end of your appointment we can email you an invoice via Square. If you pay with Square there is a 3.5% processing fee. Please include your tips in your total. All Cleaners receive 100% of their tips from our Clients.
I emailed you, but I did not get a response. Now what?
Sometimes our Quote Request emails make it into our Junk folder, and sometimes technology doesn’t like us and we don’t receive your email at all. You can message our Facebook page, or you can text/call our work phone at 574-612-7952. We do clean during the days so evenings are a normal time for us to get back with you!
Will you pick up or put away my laundry during a clean?
If there is something minor like several pieces of clothing lying around we’ll tuck them away for you, but if there is a significant amount of clothing that needs resolved please schedule an organizing appointment.
Who does the personal assistant appointments?
Our owner Jasmine does all of our PA appointments.
What if I don't need the full 3 hours of clean time?
It is totally okay if you don’t end up using all three hours of cleaning time, but you’ll still be charged for the minimum of three hours. If you need to add things to hit the three hours go for it!
Why am I paying for a trip fee?
We keep each Cleaner within a 25 mile radius of their home. Within 25 miles there is no fee. If they have to drive outside of that radius the trip fee goes to your Cleaner for making the trip out to your home. You can schedule with the closest Cleaner to you, but sometimes Client’s won’t have one within their radius and the fee will apply.
Do you offer payment plans?
Yes we do! Our plans do have small amounts of interest on them depending on which option you choose.
Can I choose my Cleaner?
If you grow fond of one Cleaner yes you can ask to be on their schedule. It’s not always possible but we will try if the scheduling is available.
What do you do with my rugs?
We will fold them up and sit them aside. We will not lay them back down before we leave because we mop ourselves out the exit. You’ll lay them back down when you get home.
Do you clean homes with bedbugs, fleas, or mice?
No we do not clean homes with any pests present. Please disclose any previous pest issues before booking. If there is any evidence of pests we will stop, leave immediately, and the Client will receive a Pest Fee additional to their hourly. We will not return or clean for a home that has previous pest issues until it has been resolved for 30 days or more.
Will you clean the outside of my patio doors?
If the weather is nice outside we will clean the outside of patio doors. If the weather or time on the appointment is not permitting we will not.
What if you're accidentally locked out of my home?
It is the Client’s responsibility to ensure our successful entry into the home. Whether that’s a hidden key or key code is fine! If we are locked out for longer than 15 minutes we will leave and it will result in a $50 lock out fee.
What if my check bounces?
A bounced or returned check will result in a $55 fee, and is subject to additional late fees depending on the solution.
What if I want I want a combination of appointments?
That’s perfectly fine and something we are used to! We can create a plan to get your home taken care of. We can even bring a large team to do multiple services in one scheduled date! We call them “Combo appointments”!
we look forward to working with you!
Have additional questions?
Please contact us at themommaid@outlook.com
